Contact Center Specialist

Job Description:

NextPay is seeking a dedicated and hardworking Contact Center Specialist to join our dynamic team in Antipolo, Calabarzon. As an Entry Level position, we are looking for individuals with at least 1 year of experience in a customer service role who possess excellent communication and negotiation skills.

Responsibilities: 1. Handle inbound and outbound calls from customers to address inquiries, resolve complaints, and provide information about our products and services. 2. Utilize clear and effective communication to ensure customer satisfaction and retention. 3. Identify and escalate priority issues to the appropriate department for resolution. 4. Keep accurate records of customer interactions and transactions in the CRM system. 5. Meet and exceed individual and team goals for call volume, productivity, and customer satisfaction. 6. Collaborate with team members and other departments to provide a seamless customer experience.

Requirements: 1. At least 1 year of experience in a customer service or contact center role. 2. Strong communication and negotiation skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Proficiency in CRM systems and Microsoft Office Suite. 5. Excellent problem-solving skills. 6. High school diploma or equivalent.

Personality Traits: 1. Hardworking 2. Dedicated

Soft Skills: 1. Communication 2. Negotiation

Benefits: 1. Paid sick leave 2. Employee discounts 3. Parental leave

Working Environment: At NextPay, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a positive and collaborative work environment where every voice is valued.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: NextPay is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.