Contact Center Specialist - Work from home

Job Description:

Meralco is seeking a Contact Center Specialist to join our team on a part-time basis, working from home in Taguig, NCR, Philippines. This entry-level position is perfect for individuals who are adaptable and passionate about providing excellent customer service. As a Contact Center Specialist, you will be responsible for handling inbound and outbound calls, emails, and live chats from customers inquiring about their electricity accounts, billing inquiries, service requests, and other related concerns.

Responsibilities: - Answer incoming calls, emails, and live chats from customers in a professional and courteous manner - Provide accurate information and assistance to customers regarding their electricity accounts, billing inquiries, and service requests - Use critical thinking skills to quickly resolve customer issues and escalate to the appropriate departments when necessary - Demonstrate leadership skills when interacting with customers and guiding them through the resolution process - Ensure customer satisfaction by following up on inquiries and resolving complaints in a timely manner - Continuously learn and adapt to stay ahead in a rapidly changing world of customer service

Requirements: - At least 1 year of experience in a customer service or contact center role - Adaptable and able to work in a fast-paced environment - Passionate about providing excellent customer service - Strong critical thinking skills - Demonstrated leadership abilities - Excellent communication skills - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Vision insurance - Employee discounts - Relocation allowance - Opportunities for career growth and development

Equal Opportunity Statement: Meralco is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 29, 2024

Join our team at Meralco and make a difference in the lives of our customers! Apply now to be a part of our dynamic and growing company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.