Customer Care Assistant

Job Description:

We are seeking a detail-oriented and customer-focused Customer Care Assistant to join our team at Balikbayad in Taguig, NCR, PH. As a part-time entry-level role, this position is perfect for individuals looking to gain experience in customer care and develop their skills in a fast-paced environment.

Responsibilities: 1. Provide excellent customer service through various channels such as phone, email, and social media. 2. Answer customer inquiries, resolve issues, and provide product information in a timely and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Document customer interactions and maintain accurate records in our database. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Assist in developing and implementing customer care strategies to improve overall satisfaction.

Requirements: 1. No prior experience required, but a willingness to learn and grow in a customer service role. 2. Independent and resourceful with the ability to work efficiently in a fast-paced environment. 3. Strong cooperation and problem-solving skills to handle diverse customer needs effectively. 4. Excellent communication skills and a customer-centric attitude. 5. High school diploma or equivalent required.

Benefits: - Medical coverage - Paid sick leave - Paid overtime

Working Environment: At Balikbayad, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Customer Care Assistant, you will have the opportunity to develop your skills and grow in your career within a supportive and dynamic team environment.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Balikbayad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.