Customer Care Assistant

Expedock, a leading software company based in Davao City, PH, is currently seeking a dedicated and reliable Customer Care Assistant to join our team on a part-time basis. This entry-level position offers a fantastic opportunity for individuals looking to gain experience in customer service and develop their skills in a fast-paced and dynamic work environment.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product questions, technical issues, and general inquiries - Provide exceptional customer service and ensure customer satisfaction at all times - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure seamless customer support - Identify and escalate priority issues to the appropriate channels - Continuously improve product knowledge to better assist customers - Perform other duties as assigned by the Customer Care Supervisor

Requirements: - High school diploma or equivalent - Excellent communication and interpersonal skills - Strong presentation and time management skills - Ability to multitask and prioritize in a fast-paced environment - Basic computer skills and proficiency in Microsoft Office Suite - Ability to work independently and as part of a team - Previous customer service experience is a plus, but not required - Must be willing to work flexible hours, including evenings and weekends

Benefit Package: - Retirement plan - Dental insurance - Travel opportunities

Working Environment: Expedock is committed to supporting our employees in their personal and professional development. We provide a positive and inclusive work environment where individuals can thrive and grow.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Join Expedock and be part of a dynamic team that values customer care and dedication to excellence. Apply now to start your career in customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.