Customer Care Assistant - Work from home

Job Description:

AQWIRE, a fast-growing real estate platform, is seeking a part-time Customer Care Assistant to work remotely from Manila, NCR, Philippines. As an Associate Level position, this role requires a minimum of 4 years of experience in customer service or related fields.

Responsibilities: - Handle customer inquiries and provide exceptional customer service via phone, email, and chat - Assist customers with account inquiries, technical issues, and payment concerns - Resolve customer complaints in a professional and timely manner - Collaborate with other team members to ensure a seamless customer experience - Update customer records and maintain accurate documentation of interactions

Requirements: - Driven individual with a confident attitude - Strong analytical skills to assess customer needs and provide appropriate solutions - Excellent communication skills, both verbal and written - Ability to work independently and prioritize tasks effectively - Proficient in using customer service software and Microsoft Office applications - Must have a stable internet connection and a quiet workspace to work effectively from home

Benefits: - Visa sponsorship for qualified candidates - Paid sick leave for part-time employees - Dental insurance coverage - Opportunity to work in a dynamic and innovative work environment - Room for growth and career advancement within the company

Equal Opportunity Statement: AQWIRE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

Deadline to apply: April 29, 2024

If you meet the requirements and are interested in working in a thriving and supportive remote work environment, we encourage you to apply for the Customer Care Assistant position at AQWIRE. Join our team and contribute to our mission of revolutionizing the real estate industry through cutting-edge technology and superior customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.