Customer Care Assistant - Work from home

Job Description:

Jollibee Foods Corporation is seeking a passionate and motivated Customer Care Assistant to join our team on a part-time basis. As a Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our valued customers from the comfort of your own home.

Responsibilities: - Respond to customer inquiries through phone, email, and chat in a professional and timely manner - Assist customers with order placement, product inquiries, and issue resolution - Maintain customer records and update information as needed - Collaborate with other team members to ensure customer satisfaction and retention - Work closely with the Customer Care Supervisor to identify opportunities for improvement in service delivery - Stay informed about company products, promotions, and policies to provide accurate information to customers

Requirements: - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Availability to work evenings and weekends as needed

Personality Traits: - Passionate about providing excellent customer service - Motivated to exceed customer expectations

Soft Skills: - Persuasion skills to effectively communicate with customers - Innovation skills to develop creative solutions to customer issues

Benefits: - Free accommodation for remote work setup - Disability insurance - Relocation allowance for future opportunities

Working Environment: - Recognize and reward employees based on performance and merit - Supportive team environment that encourages growth and development

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Jollibee Foods Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating an inclusive and diverse work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.