Customer Care Associate

Job Description:

Kumu is seeking a part-time Customer Care Associate to join our team in Pasig, NCR, PH. As an Associate Level role, we require at least 3 years of experience in a customer service or related field. The ideal candidate for this position will be independent and confident in handling customer inquiries and concerns.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and ensure customer satisfaction - Provide product information and assistance to customers - Document customer interactions and feedback - Collaborate with other departments to address customer needs

Requirements: - 3+ years of experience in customer service - Strong communication and interpersonal skills - Excellent presentation skills - Effective time management skills - Independent and confident in handling customer inquiries - Ability to work independently and as part of a team

Benefits: - Dental insurance - Parental leave - Paid Time Off (PTO)

Working Environment: At Kumu, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Kumu is an equal opportunity employer and we celebrate diversity in all forms. We welcome and encourage all qualified candidates to apply, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.