Remote Customer Care Associate

Job Description:

Penshoppe, a leading fashion retailer based in Makati, NCR, PH, is seeking a motivated and skilled Remote Customer Care Associate to join our dynamic team on a part-time basis. As an Associate Level employee, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home.

Responsibilities: 1. Respond to customer inquiries and concerns via phone, email, and chat, resolving issues in a professional and timely manner. 2. Process orders, returns, and exchanges accurately and efficiently. 3. Maintain a strong understanding of Penshoppe's products, policies, and procedures to provide customers with accurate information. 4. Collaborate with other team members to ensure seamless communication and customer satisfaction. 5. Identify opportunities for improvement in customer care processes and suggest innovative solutions.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Resilient and independent personality traits to effectively handle challenging customer interactions and work autonomously. 3. Strong project management skills to prioritize tasks and meet deadlines. 4. Ability to work effectively in a team environment and communicate clearly with colleagues. 5. Proficiency in English, both written and verbal. 6. High-speed internet connection and a quiet workspace to ensure uninterrupted customer interactions.

Benefits: 1. Free accommodation for remote work setup. 2. Employee discounts on Penshoppe products. 3. Travel opportunities for top-performing individuals.

Working Environment: At Penshoppe, we foster a collaborative and technology-driven work environment where innovation and efficiency are paramount. We encourage our employees to embrace new challenges and constantly strive for improvement in all aspects of customer care.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Penshoppe is an equal opportunity employer and is committed to providing a work environment that is inclusive and diverse. We welcome applicants of all backgrounds and strive to create a culture that values individual differences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.