Customer Care Associate

Job Description:

We are looking for a dedicated Customer Care Associate to join our team at ABS-CBN Corporation in Makati, NCR, Philippines. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and social media platforms. 2. Handle customer complaints and provide appropriate solutions. 3. Assist customers with product information, pricing, and order processing. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to ensure customer satisfaction. 6. Meet and exceed customer service targets and goals. 7. Provide feedback to management on customer trends and preferences.

Requirements: 1. 3 years of experience in customer service or a related field. 2. Resilient and confident personality traits. 3. Excellent people management skills. 4. Strong attention to detail. 5. Effective communication skills. 6. Ability to work in a fast-paced environment.

Benefits: 1. Employee discounts. 2. Remote work flexibility. 3. Relocation allowance.

Working Environment: At ABS-CBN Corporation, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible service to our clients while fostering a positive and inclusive work environment.

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.