Customer Care Manager

Job Description:

Smart Communications is seeking a part-time Customer Care Manager to join our team in Cebu, Central Visayas, PH. The ideal candidate for this role must possess a minimum of 7 years of experience in a customer care or related field and should be at a Mid-to-Senior Level in their career progression.

Responsibilities: - Oversee the customer care team and ensure high levels of customer satisfaction - Develop and implement strategies to improve customer service processes - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to resolve customer issues efficiently - Train and mentor customer care representatives - Monitor performance metrics and report on KPIs to management - Stay up-to-date with industry trends and best practices in customer service

Requirements: - 7+ years of experience in customer service or a related field - Strong analytical and project management skills - Excellent communication and interpersonal skills - Passionate about delivering exceptional customer service - Energetic and able to motivate and inspire a team - Bachelor's degree in business administration or a related field (preferred) - Experience with CRM software and contact center technology

Personality Traits: - Passionate about delivering excellent customer service - Energetic and enthusiastic about leading a team

Soft Skills: - Strong analytical skills - Effective project management abilities

Benefits: - Dental insurance - Life insurance - Vision insurance

Working Environment: At Smart Communications, we thrive in a culture that embraces change and responds resiliently. Our team members are encouraged to grow and develop both personally and professionally in a supportive and collaborative environment.

Equal Opportunity Statement: Smart Communications is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, veteran status, disability, sexual orientation, or any other characteristic protected by applicable law. All qualified individuals are encouraged to apply.

Deadline to Apply: 2024-05-11

If you meet the requirements and are passionate about delivering excellent customer service, we encourage you to apply to join our dynamic team as a Customer Care Manager at Smart Communications.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.