Customer Care Manager

Job Description:

Investagrams is seeking a highly experienced Customer Care Manager to join our team in Quezon City, NCR, PH. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 7 years of experience in customer service management.

Responsibilities: - Develop and implement effective customer care strategies to ensure exceptional customer service experiences. - Manage a team of customer care representatives, providing guidance, training, and support as needed. - Monitor customer service metrics and performance indicators to identify areas for improvement. - Handle escalated customer issues and complaints, resolving them in a timely and efficient manner. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints. - Develop and maintain strong relationships with key customers and stakeholders. - Analyze customer feedback and data to identify trends and opportunities for improvement.

Requirements: - Bachelor's degree in Business Administration or a related field. - Proven experience in a customer service management role, preferably in the finance or technology industry. - Strong leadership skills and the ability to motivate and empower a team. - Excellent communication and interpersonal skills. - Energetic and independent personality traits. - Strong problem-solving and research skills. - Knowledge of CRM systems and customer service best practices.

Benefits: - Training and professional development opportunities. - Paid sick leave. - Disability insurance.

Working Environment: At Investagrams, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a positive and supportive environment where employees can thrive and grow.

Equal Opportunity Statement: Investagrams is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 29, 2024. We look forward to receiving applications from qualified candidates who are passionate about providing exceptional customer care.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.