Remote Customer Care Manager

Job Description: BeautyMNL, a leading beauty e-commerce platform in Antipolo, Calabarzon, PH, is seeking a Remote Customer Care Manager to join our dynamic team on a part-time basis. As a Mid-to-Senior Level professional with at least 6 years of experience in customer care management, you will play a crucial role in ensuring the highest level of customer satisfaction and retention.

Responsibilities: - Lead and manage a team of remote customer care representatives to deliver exceptional service to our customers - Develop and implement strategies to improve customer support processes and maximize efficiency - Monitor and analyze customer feedback to identify areas for improvement and implement solutions - Collaborate with other departments to address customer issues and provide timely resolutions - Conduct regular performance evaluations and provide coaching and feedback to team members - Stay up-to-date on industry trends and best practices in customer care management - Handle escalated customer issues and ensure prompt resolution

Requirements: - Proven experience in customer care management, preferably in an e-commerce or beauty industry - Strong project management skills with the ability to multitask and prioritize effectively - Excellent communication skills, both verbal and written, with a customer-oriented approach - Demonstrated ability to lead and motivate a team to achieve goals and targets - Adaptable to changing priorities and able to work effectively in a remote setting - Motivated and passionate about delivering exceptional customer service

Benefits: - Dental insurance coverage for eligible employees - Company-provided equipment for remote work - Profit sharing opportunities to reward your hard work and dedication

Working Environment: At BeautyMNL, we believe in fostering a collaborative and innovative work environment where teamwork is valued and success is shared. We encourage creativity and continuous learning to drive growth and excellence in all aspects of our business.

Equal Opportunity Statement: BeautyMNL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We welcome applicants from all backgrounds to apply for this position.

Deadline to Apply: July 12, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.