Customer Care Manager - Work from home

1Export is seeking a part-time Customer Care Manager to join our team. This position offers the flexibility to work from home, making it ideal for those who are looking for a remote opportunity in the Parañaque area.

As a Customer Care Manager at 1Export, you will be responsible for managing and overseeing all customer care operations. This includes handling customer inquiries, resolving customer complaints, and ensuring a high level of customer satisfaction. You will also be responsible for training and supervising customer care representatives, as well as implementing strategies to improve customer service processes.

The ideal candidate for this role will have at least 8 years of experience in customer care or a related field. They should be energetic and driven, with a strong attention to detail and excellent research skills. Additionally, they should have excellent communication skills and the ability to work well in a fast-paced environment.

In addition to the above requirements, the successful candidate will also be responsible for:

- Developing and implementing customer care policies and procedures - Monitoring customer care performance metrics and making adjustments as needed - Collaborating with other departments to ensure seamless customer service delivery - Handling escalated customer issues and providing timely resolutions - Conducting regular training sessions for customer care staff

1Export is committed to providing a supportive working environment that encourages ongoing learning and development for personal and professional growth. As such, we offer benefits such as parental leave, gym membership, and medical coverage to all employees.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. The deadline to apply for this position is May 8, 2024. Join our team at 1Export and help us deliver exceptional customer care services from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.