Customer Care Officer

salary Salary :

₱39,347 - 54,804 monthly

icon building Company : Globe Telecom
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in the Philippines

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Customer Care Officer

Job Title: Customer Care Officer


Company: Globe Telecom


Location: Pasig, NCR, PH


Job Type: Part-time


Seniority: Associate Level


Years of Experience: 3


Personality Traits: Confident, Driven


Soft Skills: Decision-making, Innovation


Benefits: - Company equipment provided for performing job duties - Travel and spending expenses covered by the company - Gym membership for maintaining physical fitness


Working Environment: As a Customer Care Officer at Globe Telecom, you will be working in a dynamic and entrepreneurial environment. Our company culture encourages employees to think and act like entrepreneurs, fostering a creative and innovative atmosphere where new ideas are welcomed and encouraged.


Responsibilities: 1. Provide exceptional customer service to all Globe Telecom customers, both over the phone and through written communication channels. 2. Handle a wide range of customer inquiries, complaints, and technical issues, striving for first-call resolution and high customer satisfaction. 3. Act as a liaison between customers and internal departments, ensuring effective communication and problem resolution. 4. Follow up with customers to ensure complete resolution of inquiries or issues, maintaining a high level of customer satisfaction. 5. Maintain accurate and up-to-date customer records in the company's database. 6. Continuously enhance product knowledge to effectively address customer inquiries and provide appropriate solutions. 7. Stay updated on industry trends and developments to deliver cutting-edge solutions and suggestions to customers. 8. Collaborate with cross-functional teams to improve customer experience and streamline processes. 9. Identify opportunities for process improvements and provide recommendations to enhance efficiency and effectiveness in customer care operations. 10. Adhere to company policies and procedures, including privacy and security guidelines, when handling customer information and data.


Requirements: 1. At least 3 years of experience in a customer service or customer care role. 2. Excellent verbal and written communication skills, with the ability to effectively communicate complex information to customers in a clear and concise manner. 3. Strong problem-solving and decision-making skills, with the ability to analyze situations and make sound judgments. 4. Innovative thinking and ability to generate new ideas to improve customer care processes. 5. Proactive and self-driven, with the ability to navigate through challenges and meet established goals. 6. Proficient in using customer service software, ticketing systems, and other relevant tools. 7. Ability to multitask and work efficiently in a fast-paced environment. 8. Flexibility to work in shifts, including evenings, weekends, and holidays, based on business needs. 9. High level of professionalism and a customer-centric approach. 10. Bachelor's degree in a relevant field is preferred but not mandatory.


Equal Opportunity Statement: Globe Telecom is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All individuals are encouraged to apply and contribute to our diverse and inclusive workforce.


Deadline to Apply: 2024-03-07

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Care Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the Philippines

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

About the Company

Globe Telecom

Globe Telecom is a leading telecommunications company in the Philippines. It provides mobile, fixed line, and broadband services to millions of customers across the country. Globe Telecom is committed to delivering innovative and reliable services to its customers. It is the first Philippine telco t...

Read more about the company
View similar Customer Service / Guest Services Part-Time jobs below

GrabJobs is the no1 job portal in the Philippines, connecting you to thousands of jobs fast! Find the best jobs in the Philippines, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.