Customer Care Officer

Job Description:

Humble Sustainability, a leading sustainability consultancy based in Quezon City, NCR, PH, is seeking a dedicated and experienced Customer Care Officer to join our team on a part-time basis. As an Associate Level Customer Care Officer, you will play a crucial role in ensuring the satisfaction and retention of our valued clients.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Building strong relationships with clients to understand their needs and provide personalized support - Collaborating with internal teams to ensure seamless communication and coordination - Analyzing customer feedback and data to identify trends and make recommendations for improvement - Assisting with customer onboarding and training to ensure successful adoption of our services - Contributing to the development of customer care policies and procedures to enhance the overall customer experience

Requirements: - Minimum of 4 years of experience in customer care or a related field - Resourceful and driven with a passion for providing excellent customer service - Strong teamwork and communication skills - Analytical mindset with the ability to problem-solve effectively - Proven track record of building and maintaining positive relationships with clients - Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits: - Paid overtime for additional work hours - Travel opportunities for training and conferences - Disability insurance for added financial security

Working Environment: At Humble Sustainability, we prioritize creating a supportive and inclusive working environment where employees can thrive. You will have the opportunity to build strong relationships with colleagues, clients, and partners, fostering a sense of collaboration and camaraderie.

Deadline to Apply: Please submit your application by April 22, 2024.

Equal Opportunity Statement: Humble Sustainability is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.