Customer Care Officer

Job Description:

Solaire Resort & Casino is seeking a dedicated and reliable Customer Care Officer to join our team in Makati, NCR, PH. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in the hospitality industry.

Responsibilities: 1. Provide exceptional customer service to guests, addressing inquiries and concerns in a professional manner. 2. Assist guests with hotel reservations, restaurant bookings, and other inquiries related to their stay at the resort. 3. Handle complaints and conflicts, striving to resolve them in a timely and satisfactory manner. 4. Collaborate with other departments to ensure seamless guest experiences. 5. Maintain a positive and welcoming attitude at all times, creating a friendly and inviting atmosphere for guests. 6. Utilize emotional intelligence to understand and anticipate the needs and preferences of guests. 7. Assist in project management tasks, such as organizing events or coordinating special requests for guests.

Requirements: 1. Strong dedication to providing excellent customer service. 2. Reliable and punctual work ethic. 3. High emotional intelligence to effectively communicate and empathize with guests. 4. Basic project management skills to handle multiple tasks simultaneously. 5. Ability to work well in a team environment. 6. Excellent verbal and written communication skills. 7. Fluency in English; knowledge of other languages is a plus.

Benefits: 1. Company transportation for easy commuting to and from work. 2. Travel and spending expenses covered for work-related activities. 3. Visa sponsorship for foreign applicants.

Working Environment: At Solaire Resort & Casino, we thrive in a culture that embraces change and responds resiliently to challenges. As a Customer Care Officer, you will have the opportunity to grow professionally in a dynamic and supportive work environment.

Deadline to Apply: Please submit your application by May 2, 2024.

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.