Customer Care Officer

Job Description:

SM Investments Corporation is seeking a detail-oriented and customer-focused individual to join our team as a part-time Customer Care Officer in Makati City, Philippines. As an Associate level position, the ideal candidate should have at least 2 years of experience in a similar customer service role.

Responsibilities: - Handle customer inquiries and resolve concerns in a timely and professional manner - Provide assistance and information to customers regarding products and services - Process orders, returns, and exchanges accurately - Maintain customer records and update databases as needed - Collaborate with other departments to ensure customer satisfaction - Monitor customer feedback and provide insights for improvement - Assist in developing and implementing customer care strategies - Adhere to company policies and procedures at all times

Requirements: - Driven and independent, with the ability to work efficiently with minimal supervision - Excellent communication and interpersonal skills - Ability to adapt quickly to changing situations and handle multiple tasks simultaneously - Strong analytical skills to identify trends and patterns in customer behavior - Proficient in Microsoft Office applications and customer service software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Training & professional development opportunities - Life insurance coverage - Relocation allowance for eligible candidates

Working Environment: At SM Investments Corporation, we strive to cultivate a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative, collaborate effectively, and contribute to the overall success of the organization.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.