Customer Care Officer

Job Description:

We are looking for a detail-oriented and customer-focused Customer Care Officer to join our team at the Hilton in Parañaque, NCR, PH. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met to the highest standards.

Responsibilities: - Handling inquiries and resolving complaints from guests via phone, email, and in person - Providing information about hotel services, facilities, and local attractions - Processing reservations and cancellations accurately and efficiently - Working collaboratively with other departments to ensure a seamless guest experience - Keeping records of customer interactions and transactions - Upholding Hilton's brand standards and values in all interactions with guests

Requirements: - Minimum of 3 years of experience in customer service or hospitality - Excellent communication and interpersonal skills - Driven and motivated personality - Ability to adapt quickly to changing situations - Innovative approach to problem-solving - Proficiency in Microsoft Office and other relevant software - Must be able to work flexible hours, including evenings, weekends, and holidays

Benefits: - Relocation allowance for qualified candidates - Joining Bonus for successful hires - Company transportation for easy commute to and from work

Working Environment: At Hilton, we believe in fostering a global village mentality where employees collaborate with colleagues worldwide. You will have the opportunity to work in a supportive and inclusive environment where your ideas are valued.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to ensuring diversity in the workplace. We welcome applicants of all backgrounds and strive to create an inclusive and supportive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.