Customer Care Officer

Job Description:

Shopee Philippines is currently seeking a part-time Customer Care Officer to join our team in Cebu, Central Visayas, PH. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles.

Responsibilities: - Handle customer inquiries and concerns through various channels such as phone calls, emails, and live chat - Provide accurate and timely information regarding products, orders, and services - Assist customers with product recommendations, order processing, and issue resolution - Maintain a positive and professional attitude while interacting with customers - Collaborate with other departments to ensure customer satisfaction and efficient problem-solving - Keep detailed records of customer interactions and transactions

Requirements: - Energetic and independent personality traits - Strong presentation and analysis skills - Excellent communication and interpersonal abilities - Proven ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field is preferred

Benefits: - Travel opportunities - Free accommodation - Employee discounts

Working environment: At Shopee Philippines, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and contribute to a collaborative and dynamic work environment.

Equal Opportunity Statement: Shopee Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.