Customer Care Representative

Job Description:

We are looking for a Customer Care Representative to join our team at MetroMart in Parañaque, NCR, PH. As an entry-level position, no prior experience is required, but we are looking for individuals who are motivated and adaptable to join our dynamic team.

Responsibilities: - Handle incoming customer inquiries via phone, email, and live chat - Provide excellent customer service by addressing and resolving customer issues promptly and professionally - Maintain a positive and empathetic attitude towards customers - Keep accurate records of customer interactions and transactions - Collaborate with other teams within the company to ensure customer satisfaction - Continuously seek opportunities to improve customer service processes and procedures

Requirements: - Strong motivation and adaptability to work in a fast-paced environment - Excellent emotional intelligence to effectively connect with customers and understand their needs - Good presentation skills to communicate effectively with customers - Ability to work part-time hours in the office in Parañaque, NCR, PH - Willingness to learn and grow within the company

Benefits: - Life insurance coverage - Retirement plan options - Visa sponsorship opportunities for qualified individuals

Working Environment: At MetroMart, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity in our employees and provide a supportive environment for personal and professional development.

Equal Opportunity Statement: MetroMart is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, or any other characteristic.

Deadline to Apply: 2024-05-01

Join our team at MetroMart and become a valuable member of our customer care team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.