Customer Care Representative

Job Description:

We are seeking a part-time Customer Care Representative to join our team at Megaworld Corporation in Caloocan, NCR, Philippines. As an Associate Level Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, orders, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Utilize CRM software to track customer interactions and update relevant information. 5. Collaborate with internal teams to resolve customer escalations and ensure customer satisfaction. 6. Continuously improve product knowledge and stay up-to-date on company policies and procedures. 7. Participate in training sessions to enhance customer care skills and knowledge. 8. Meet individual and team performance targets to ensure customer satisfaction.

Requirements: 1. At least 3 years of experience in customer service or a related field. 2. Reliable and resourceful with the ability to handle difficult customer situations. 3. Strong communication skills, both verbal and written. 4. Adaptability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Ability to work well independently as well as part of a team.

Personality Traits: - Reliable - Resourceful

Soft Skills: - Communication - Adaptability

Benefits: - Relocation allowance - Company equipment - Gym membership

Working Environment: At Megaworld Corporation, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and encourage creativity and innovation.

Equal Opportunity Statement: Megaworld Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 23, 2024.

We look forward to welcoming an enthusiastic and dedicated Customer Care Representative to our team at Megaworld Corporation. Apply now and be part of our dynamic work environment!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.