Customer Care Representative

Job Description:

As a Customer Care Representative at Solaire Resort & Casino, located in Makati, NCR, Philippines, you will be responsible for providing exceptional customer service to our guests. This part-time position is at the Associate Level, requiring at least 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer complaints and issues with a focus on customer satisfaction and retention. 3. Provide information about the resort's amenities, services, and promotions. 4. Process customer reservations and bookings accurately. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Maintain up-to-date knowledge of the resort's offerings and policies. 7. Handle cash transactions and follow proper cash handling procedures. 8. Assist in organizing and executing customer events and promotions.

Requirements: 1. Resourceful and dedicated mindset to handle various customer needs and situations. 2. Strong innovation skills to come up with creative solutions to customer issues. 3. High emotional intelligence to effectively communicate with customers and colleagues. 4. Excellent communication and interpersonal skills. 5. Ability to work in a fast-paced environment and multitask effectively. 6. Proficiency in Microsoft Office and customer service software. 7. Flexibility to work evenings, weekends, and holidays.

Benefits: 1. Paid overtime for any additional hours worked. 2. Vision insurance coverage for eye care needs. 3. Visa sponsorship for eligible candidates.

Working Environment: At Solaire Resort & Casino, we believe in giving back to the community through our corporate social responsibility initiatives. As a Customer Care Representative, you will have the opportunity to participate in various community activities and support worthy causes.

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 15, 2024

Join our team at Solaire Resort & Casino and be a part of providing top-notch customer care to our guests!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.