Customer Care Representative - Work from home

Job Description:

Meralco, the leading electric distribution company in the Philippines, is currently seeking a Customer Care Representative to join our team. This role offers the opportunity to work from home, providing part-time support to our valued customers. As an Associate Level position, we are looking for candidates with at least 4 years of experience in customer service.

Responsibilities: 1. Provide exceptional customer service through various communication channels, including phone, email, and live chat. 2. Assist customers with inquiries, concerns, and complaints, striving to resolve issues in a timely and efficient manner. 3. Process customer orders, returns, and refunds accurately and in accordance with company policies. 4. Maintain a thorough understanding of Meralco's products and services to effectively assist customers with their needs. 5. Collaborate with other team members to address customer needs and improve overall customer satisfaction. 6. Utilize strategic planning and analysis skills to identify trends and opportunities for improvement in customer care processes.

Requirements: 1. Energetic and driven personality traits to effectively engage with customers and provide exceptional service. 2. Strong soft skills in strategic planning and analysis to identify and address customer needs effectively. 3. Excellent communication skills, both written and verbal, to interact with customers professionally and effectively. 4. Ability to work independently and prioritize tasks to meet deadlines and deliver high-quality service. 5. Experience in customer service roles, preferably in a call center or similar environment. 6. Proficiency in Microsoft Office and CRM software systems.

Benefits: - Training & professional development opportunities to enhance your skills and advance your career. - Free accommodation for work-from-home employees to ensure a comfortable and productive work environment. - Dental insurance to support your overall well-being and health.

Working Environment: At Meralco, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and continuous improvement to deliver exceptional service to our customers.

Equal Opportunity Statement: Meralco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation.

Deadline to apply: 2024-06-26

Join our team and make a difference in the lives of our customers! Apply now to become a Customer Care Representative at Meralco.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.