Customer Care Specialist

As a Customer Care Specialist at Flowerstore.ph, you will be responsible for providing exceptional customer service and support to our valued clients. This position is part-time and at an Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Processing orders, tracking shipments, and ensuring customer satisfaction - Maintaining accurate customer records and updating information as needed - Collaborating with internal teams to address customer concerns and improve our products and services - Conducting market research to identify trends and opportunities for growth - Assisting with special projects and initiatives to enhance the customer experience - Providing feedback and suggestions for process improvement

Requirements: - Resilient and energetic personality traits to effectively handle challenging situations - Strong project management skills to prioritize tasks and meet deadlines - Excellent research skills to gather information and solve problems efficiently - Excellent communication skills and ability to interact with customers in a friendly and professional manner - Tech-savvy with proficiency in Microsoft Office and CRM systems - Ability to work independently and as part of a team - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Medical coverage - Gym membership - Life insurance

Working Environment: Join Flowerstore.ph and become part of a company that pioneers change and sets industry benchmarks. We provide a collaborative and dynamic work environment where your contributions are valued and recognized.

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and strive to provide equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.