Customer Care Specialist

Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Resolve customer complaints and issues with empathy and patience - Provide information about products and services to customers - Process orders, returns, and exchanges efficiently and accurately - Collaborate with other team members to ensure a high level of customer satisfaction - Assist in developing customer care policies and procedures - Stay up-to-date on product knowledge and industry trends - Handle escalated customer issues and find appropriate solutions - Document customer interactions and feedback for analysis and improvement

Requirements: - 2 years of experience in customer service or a related field - Resilient and able to handle stressful situations with ease - Independent and able to work well with minimal supervision - Strong innovation skills and ability to think outside the box - Excellent teamwork skills and ability to collaborate effectively with others - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and customer service software - Bachelor's degree in a related field preferred

Equal Opportunity Statement: AQWIRE is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.