Customer Care Specialist

Job Description:

We are seeking a passionate and energetic Customer Care Specialist to join our team at Kumu in Manila, Philippines. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and customers, ensuring that their inquiries and concerns are addressed in a timely and professional manner. This role is vital in maintaining positive relationships with our customers and fostering a positive brand image.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat - Resolve customer issues and complaints in a timely and efficient manner - Provide product information and assistance to customers - Escalate complex issues to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve customer service processes - Stay up-to-date on product knowledge and company policies

Requirements: - 1 year of experience in customer service or a related field - Energetic and hardworking personality - Critical thinking and innovative problem-solving skills - Excellent communication and interpersonal skills - Ability to work efficiently in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Disability insurance - Retirement plan - Paid Time Off (PTO)

Working Environment: At Kumu, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional customer care and creating a positive work environment for all employees.

Equal Opportunity Statement: Kumu is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, disability, or religion. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.

Deadline to apply: May 18, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Care Specialist, we encourage you to apply today. We look forward to reviewing your application and potentially welcoming you to the Kumu family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.