Remote Customer Care Specialist

Job Description: Expedock is seeking a Remote Customer Care Specialist to join our team in Pasig, NCR, PH. As a part-time Associate level position, the Remote Customer Care Specialist will be responsible for providing high-quality customer service to our clients in a remote setting. The ideal candidate will have at least 4 years of experience in a customer service role and possess a strong work ethic.

Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and chat - Assist customers with product information, order processing, and issue resolution - Work closely with the sales and operations teams to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify opportunities to upsell or cross-sell products and services - Collaborate with team members to continuously improve customer service processes - Meet or exceed individual and team performance metrics

Requirements: - 4+ years of experience in a customer service role - Hardworking and reliable with a strong attention to detail - Excellent problem-solving skills and the ability to think quickly on your feet - Strong persuasion skills to effectively communicate with customers - Ability to work independently in a remote environment with minimal supervision - Proficient in using customer service software and Microsoft Office suite - Excellent verbal and written communication skills

Benefits: - Paid sick leave - Company transportation for on-site meetings or events - Disability insurance coverage

Working Environment: At Expedock, we strive for excellence in every aspect of our business. We set high standards for achievement and are committed to delivering the best possible customer experience. Our team is dedicated to providing exceptional service and building strong relationships with our clients.

Deadline to Apply: The deadline to apply for the Remote Customer Care Specialist position is May 11, 2024.

Equal Opportunity Statement: Expedock is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.