Remote Customer Care Specialist

Job Description:

Jollibee Foods Corporation is seeking a Remote Customer Care Specialist to join our team in Taguig, NCR, Philippines. This is a part-time, entry-level position ideal for individuals with 1 year of experience in customer service. As a Remote Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with placing orders, resolving issues, and providing product information - Maintain a positive and empathetic attitude towards customers at all times - Identify and escalate issues to the appropriate department when necessary - Update customer records and database with accurate information - Meet or exceed customer satisfaction goals and metrics - Work collaboratively with team members to improve overall customer experience

Requirements: - Confident and energetic personality with a passion for customer service - Excellent time management and adaptability skills - Ability to work independently and manage multiple tasks simultaneously - Strong communication skills, both written and verbal - Proficiency in using customer service software and Microsoft Office suite - High school diploma or equivalent required, college degree preferred

Benefits: - Remote work flexibility allowing you to work from home - Vision insurance coverage - Free accommodation provided for training and work-related trips

Working Environment: At Jollibee Foods Corporation, we are committed to environmental responsibility and sustainable practices. Our remote team members play a crucial role in ensuring our customers receive top-notch service while contributing to our environmental initiatives.

Equal Opportunity Statement: Jollibee Foods Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 26, 2024

Join our team and be a part of a dynamic and customer-focused company that values your contributions and growth opportunities. Apply now to become a Remote Customer Care Specialist at Jollibee Foods Corporation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.