Customer Service Assistant - Work from home

Job Description:

Cloudstaff is seeking a Customer Service Assistant to join our team in Manila, NCR. This is a part-time position with the opportunity to work from home. The ideal candidate will have at least 2 years of experience in customer service and possess a strong sense of independence and resourcefulness.

Responsibilities: - Provide exceptional customer service to clients via email, chat, and phone communication - Assist customers with product inquiries, technical support, and issue resolution - Maintain accurate and detailed records of customer interactions - Collaborate with team members to ensure a seamless customer experience - Identify opportunities for improvement in customer service processes and procedures - Meet or exceed customer satisfaction goals and metrics

Requirements: - 2+ years of experience in customer service - Independent and resourceful personality traits - Strong cooperation and presentation skills - Excellent communication skills both written and verbal - Ability to work effectively in a fast-paced, dynamic environment - Proficiency in Microsoft Office and CRM software

Benefits: - Life insurance - Vision insurance - Joining Bonus

Working Environment: At Cloudstaff, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a culture of collaboration and continuous learning to support our team members in reaching their full potential.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Cloudstaff is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.