Customer Service Associate

Job Description:

PLDT is seeking a dynamic and energetic Customer Service Associate to join our team in Antipolo, Calabarzon, PH on a part-time basis. As an Associate Level Customer Service Associate, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Answering customer inquiries via phone, email, and chat - Resolving customer complaints in a timely and professional manner - Providing product information and troubleshooting assistance - Processing orders and returns - Maintaining accurate customer records in our database - Collaborating with other team members to ensure a seamless customer experience - Utilizing communication skills to build rapport with customers and promote customer loyalty - Adhering to company policies and procedures at all times

Requirements: - Minimum of 2 years of experience in customer service or a related field - Energetic and adaptable personality traits - Strong cooperation and communication skills - Ability to multitask and work in a fast-paced environment - Proficiency in MS Office and CRM software - High school diploma or equivalent - Excellent problem-solving abilities - Ability to work independently and as part of a team

Benefits: - Paid overtime opportunities - Travel opportunities for training and conferences - Joining bonus for new hires - Supportive working environment focused on building strong connections with colleagues

Equal Opportunity Statement: PLDT is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws.

Deadline to Apply: May 8, 2024

If you meet the requirements and are interested in joining our team as a Customer Service Associate, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the PLDT family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.