Customer Service Associate

Job Description: ABS-CBN Corporation is seeking a dedicated and confident Customer Service Associate to join our team in Caloocan, NCR, PH. As a part-time Associate Level position, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and professional manner.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products, services, and policies - Resolve customer complaints and issues to ensure customer satisfaction - Coordinate with other departments to address customer needs effectively - Maintain a high level of professionalism and empathy in all interactions with customers - Meet and exceed customer service goals and quality standards set by the company - Utilize problem-solving and negotiation skills to resolve complex customer issues - Stay up-to-date on company products, services, and policies to provide accurate information to customers

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving and negotiation skills - Ability to work well under pressure and in a fast-paced environment - Strong attention to detail and organizational skills - Proficient in using computer software and systems - Ability to work independently and as part of a team - A positive attitude and a willingness to learn and grow in the role

Benefits: - Travel opportunities for training and conferences - Free accommodation during travel - Company-provided equipment for work - Opportunities for career advancement and professional development

Working Environment: At ABS-CBN Corporation, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch customer service while continuously improving our processes and services.

Deadline to apply: Interested candidates are encouraged to apply by May 17, 2024.

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.