Remote Customer Service Associate

Job Description:

KMC Solutions is seeking a Remote Customer Service Associate to join our team in Cebu, Central Visayas, PH. This part-time position is ideal for individuals who are eager to kickstart their career in customer service and are looking for a flexible work schedule.

Responsibilities: 1. Provide exceptional customer service through various communication channels (phone, email, chat). 2. Address customer inquiries, resolve issues, and provide solutions in a timely and professional manner. 3. Collaborate with other team members to ensure customer satisfaction and maintain a positive work environment. 4. Utilize critical thinking and decision-making skills to handle complex customer situations effectively. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and industry trends to better assist customers. 7. Adhere to company policies and procedures to ensure consistency in service delivery. 8. Meet or exceed performance metrics and goals set by the company.

Requirements: 1. Strong work ethic and ability to work independently. 2. Adaptability to fast-paced and changing environments. 3. Excellent communication skills, both verbal and written. 4. Ability to demonstrate critical thinking and problem-solving skills. 5. Team player with a positive attitude towards customer service. 6. Proficiency in using basic computer programs and software. 7. High school diploma or equivalent. 8. Previous customer service experience is a plus, but not required.

Benefits: 1. Life insurance coverage. 2. Employee discounts on company products or services. 3. Free food and beverages provided during work hours. 4. Training and development opportunities to enhance skills and knowledge.

Working Environment: At KMC Solutions, we are dedicated to understanding and exceeding customer expectations. We pride ourselves on fostering a positive and inclusive work environment where every team member is valued and supported in their professional growth.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.