Customer Service Associate

Fetch Valet is currently seeking a reliable and independent Customer Service Associate to join our team in Taguig, NCR, PH on a part-time basis. As an Entry Level position, no prior experience is required, but at least 1 year of customer service experience is preferred.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assist customers with bookings, cancellations, and changes to their valet parking services. 3. Resolve customer complaints and issues with a focus on negotiation and problem-solving skills. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Act as a liaison between customers and valet parking attendants to communicate any special requests or concerns. 7. Provide feedback to management on customer trends and common issues.

Requirements: 1. Excellent verbal and written communication skills. 2. Strong attention to detail and ability to multi-task in a fast-paced environment. 3. Ability to work independently and as part of a team. 4. Proficient in Microsoft Office and basic computer skills. 5. Prior experience in customer service is a plus. 6. Willingness to work flexible hours, including evenings and weekends.

Personality Traits: Reliable, independent Soft Skills: Negotiation, attention to detail

Benefits: 1. Paid overtime for any additional hours worked. 2. Company transportation to and from work if needed. 3. Company-provided equipment for job tasks.

Working Environment: At Fetch Valet, we prioritize understanding and empathy in all customer interactions. Our team is dedicated to providing exceptional service while maintaining a positive and supportive work environment.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Fetch Valet is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote diversity and inclusion in all aspects of our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.