Customer Service Manager

AllCare is seeking a part-time Customer Service Manager to join our team in Antipolo, Calabarzon, PH. The ideal candidate will have at least 8 years of experience in a customer service role and possess a mid-to-senior level of seniority.

Responsibilities: - Manage a team of customer service representatives, ensuring they provide excellent service to our customers - Develop and implement customer service policies and procedures - Handle escalated customer complaints and issues in a professional and efficient manner - Train new employees on customer service best practices - Monitor customer service metrics and KPIs to ensure team performance meets or exceeds expectations - Collaborate with other departments to improve overall customer satisfaction and retention - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 8 years of experience in a customer service role - Energetic and driven personality - Strong emotional intelligence and attention to detail - Excellent communication and interpersonal skills - Ability to lead and motivate a team - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Employee discounts - Vision insurance - Gym membership

Working Environment: At AllCare, we uphold the highest standards of ethical conduct and integrity. We believe in fostering a positive and inclusive work environment where all employees are treated with respect and dignity.

Deadline to apply: April 22, 2024

Equal Opportunity Statement: AllCare is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.