Customer Service Manager

Job Description:

Silverworks, a leading jewelry company in Caloocan, NCR, PH, is seeking a part-time Customer Service Manager to join our team. This position is ideal for a mid-to-senior level professional with at least 6 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Oversee a team of customer service representatives - Handle escalated customer complaints and issues - Monitor customer satisfaction metrics and implement strategies to improve customer experience - Train and mentor customer service team members - Collaborate with other departments to ensure a seamless customer experience - Analyze customer feedback and data to identify trends and make recommendations for improvement

Requirements: - Proven experience in customer service management - Strong leadership skills - Excellent communication and interpersonal skills - Driven and energetic personality - Ability to persuade and influence others - Adaptability to changing priorities and fast-paced environments

Benefits: - Free food - Retirement plan - Parental leave

Working Environment: At Silverworks, we value autonomy and independence, trusting our employees to excel in their roles. We offer a supportive and collaborative work environment where employees are encouraged to take ownership of their work and contribute to the success of the company.

Equal Opportunity Statement: Silverworks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.