Customer Service Manager

Job Description:

We are seeking a dynamic and experienced Customer Service Manager to join our team at Flowerstore.ph in Cebu, Central Visayas, Philippines. As a Customer Service Manager, you will be responsible for overseeing our customer service team and ensuring a high level of service delivery to our valued customers. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of relevant experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures to optimize customer satisfaction and retention. - Lead and motivate a team of customer service representatives to deliver exceptional service and resolve customer inquiries efficiently. - Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance the overall customer experience. - Collaborate with cross-functional teams to address customer issues, improve processes, and drive business growth. - Handle escalated customer complaints and provide solutions in a timely and professional manner. - Conduct regular training sessions to ensure the team is well-equipped to handle a variety of customer service scenarios. - Stay up-to-date with industry trends and best practices in customer service to continually improve our service offerings.

Requirements: - A minimum of 7 years of experience in customer service management, preferably in the e-commerce or retail industry. - Energetic and driven personality with a passion for delivering exceptional customer experiences. - Strong leadership skills with the ability to inspire and motivate a team. - Innovative mindset with a track record of implementing creative solutions to improve customer service operations. - Excellent communication and interpersonal skills. - Bachelor's degree in business administration or a related field is preferred.

Benefits: - Medical coverage - Gym membership - Travel and spending expenses

Working Environment: At Flowerstore.ph, we thrive in an energetic and rapidly evolving work setting where innovation and collaboration are key to our success. Join our team and be part of a dynamic environment that values creativity and teamwork.

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 4, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.