Customer Service Manager

Job Description:

Ayala Land is seeking a dynamic and experienced Customer Service Manager to join our team in Manila, NCR, PH. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring that our customers receive the highest level of service and support.

Responsibilities: - Develop and implement customer service policies and procedures - Train, mentor, and lead a team of customer service representatives - Monitor and analyze customer service performance metrics - Identify issues and implement solutions to improve customer satisfaction - Handle escalated customer complaints and ensure timely resolution - Collaborate with other departments to improve overall customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 6+ years of experience in customer service management - Strong leadership and team management skills - Excellent communication and interpersonal skills - Passionate about delivering exceptional customer service - Adaptable and able to thrive in a fast-paced environment - Proficient in data analysis and presentation skills - Bachelor's degree in business or a related field preferred

Benefits: - Relocation allowance for those who may need to move for the position - Paid overtime for any additional hours worked - Company-provided transportation for commuting to and from work

Working Environment: Join a team that is at the forefront of the industry, driving innovation and delivering cutting-edge solutions to our customers. As a Customer Service Manager at Ayala Land, you will have the opportunity to make a significant impact on our customers' experience.

Deadline to Apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: Ayala Land is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.