Remote Customer Service Manager

Job Description:

Expedock, a leading document management software company, is seeking a Remote Customer Service Manager to join our team in Antipolo, Calabarzon, Philippines. This is a part-time position at the mid-to-senior level, requiring a minimum of 8 years of experience in customer service.

Responsibilities: - Oversee a team of remote customer service representatives, ensuring excellent customer service delivery - Develop and implement customer service policies and procedures - Manage and resolve customer complaints and issues in a timely manner - Conduct regular performance evaluations and provide feedback to team members - Train new team members on customer service best practices - Analyze customer service metrics and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Previous experience in a customer service management role - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Reliable and dedicated to providing exceptional customer service - Experience in people management and persuasion - Knowledge of CRM systems and customer service software

Benefits: - Paid overtime - Training and professional development opportunities - Life insurance coverage - Supportive working environment that prioritizes personal and professional growth

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.