Remote Customer Service Manager

As a Remote Customer Service Manager at Sprout Solutions, you will be responsible for leading a team of customer service representatives who work remotely to provide exceptional support to our clients.

Responsibilities: 1. Manage and oversee a team of remote customer service representatives, including hiring, training, and performance evaluations. 2. Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction. 3. Monitor team performance and productivity to meet and exceed key performance indicators. 4. Handle escalated customer inquiries and complaints in a professional and timely manner. 5. Work closely with other departments to ensure a seamless customer experience. 6. Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance customer satisfaction. 7. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Minimum of 6 years of experience in customer service, with at least 3 years in a supervisory or managerial role. 2. Passionate about providing excellent customer service and building strong relationships with clients. 3. Resilient and able to handle high-pressure situations with professionalism. 4. Strong planning and problem-solving skills to effectively manage a remote team. 5. Excellent communication and interpersonal skills. 6. Ability to work independently and collaborate with a remote team. 7. Experience with remote team management and virtual communication tools.

Benefits: 1. Company equipment provided for remote work. 2. Relocation allowance for potential future on-site work. 3. Joining bonus for new hires. 4. Opportunity to work in a supportive and collaborative environment that encourages ownership and responsibility at every level.

Equal Opportunity Statement: Sprout Solutions is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Join our team at Sprout Solutions and make a positive impact on our customers' experience! Apply by May 18, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.