Customer Service Manager

Job Description:

Tanduay Distillers, Inc. is seeking a passionate and energetic Customer Service Manager to join our team in Quezon City, NCR, PH. As a mid-to-senior level position, we are looking for an individual with at least 7 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Oversee and manage a team of customer service representatives - Handle escalated customer complaints and issues - Monitor customer service metrics and KPIs to ensure customer satisfaction - Analyze data to identify trends and improve customer service processes - Collaborate with other departments to improve the overall customer experience - Develop and implement customer service training programs for staff - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience as a Customer Service Manager or similar role - Strong project management skills - Excellent analytical skills - Ability to lead and motivate a team - Excellent communication and interpersonal skills

Benefits: - Vision insurance - Medical coverage - Dental insurance

Working Environment: At Tanduay Distillers, Inc., we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our working environment is dynamic and fast-paced, offering opportunities for growth and development.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Tanduay Distillers, Inc. is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.