Customer Service Manager

Job Description:

We are looking for a dedicated and experienced Customer Service Manager to join our team at LBC Express Holdings, Inc. The Customer Service Manager will be responsible for overseeing the customer service department, ensuring that our customers receive exceptional service at all times. This is a part-time position located in Caloocan, NCR, PH at the associate level.

Responsibilities: 1. Manage and lead the customer service team to deliver high-quality service to our customers. 2. Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction. 3. Handle escalated customer inquiries and complaints in a professional and timely manner. 4. Monitor customer service metrics and develop strategies to improve customer service performance. 5. Train and coach customer service representatives to ensure they have the knowledge and skills to provide excellent service. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Bachelor's degree in business, marketing, or a related field. 2. 5 years of experience in customer service management. 3. Independent and passionate personality traits. 4. Strong presentation and decision-making skills. 5. Excellent communication and interpersonal skills. 6. Proven leadership abilities. 7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Medical coverage 2. Free accommodation 3. Joining Bonus

Working Environment: At LBC Express Holdings, Inc., we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a positive and inclusive work environment where all employees can thrive and grow.

Equal Opportunity Statement: LBC Express Holdings, Inc. is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, or nationality. We are committed to creating a diverse and inclusive workforce where everyone feels valued and respected.

Deadline to Apply: 2024-07-22

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the position of Customer Service Manager at LBC Express Holdings, Inc.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.