Customer Service Manager - Work from home

Job Description:

Plentina is seeking a part-time Customer Service Manager to work remotely from home in Davao City, Philippines. As an Associate level position with a requirement of 5 years of experience in customer service, the ideal candidate will be resilient, resourceful, possess strong problem-solving skills, and demonstrate emotional intelligence.

Responsibilities:

- Manage a team of customer service representatives, ensuring they deliver high-quality service to customers - Develop and implement customer service policies and procedures - Resolve escalated customer complaints and issues in a timely and professional manner - Monitor and analyze customer service metrics and KPIs to identify areas for improvement - Train and onboard new customer service team members - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer service

Requirements:

- 5 years of experience in customer service - Proven experience in a managerial or supervisory role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Emotional intelligence and the ability to handle difficult situations with empathy - Ability to work independently and manage a remote team effectively

Benefits:

- Dental insurance - Disability insurance - Parental leave

Working Environment:

At Plentina, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive environment where employees can thrive and grow professionally.

Deadline to Apply:

April 17, 2024

Equal Opportunity Statement:

Plentina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.