Customer Service Manager - Work from home

Job Description:

Altitude Games is seeking a Customer Service Manager to work remotely from home in Antipolo, Calabarzon, PH on a part-time basis. The ideal candidate will have at least 5 years of experience in customer service roles, with a track record of excellence in managing customer interactions.

Responsibilities: - Oversee a team of customer service representatives, providing guidance and support - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints, ensuring timely resolution - Analyze customer feedback and data to identify areas for improvement - Conduct regular training sessions for the customer service team - Work closely with other departments to ensure a seamless customer experience - Monitor key metrics such as customer satisfaction, response times, and resolution rates - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer service management role - Strong interpersonal and communication skills - Ability to work independently and confidently - Excellent research and problem-solving skills - Adaptability to changing priorities and deadlines

Benefits: - Paid overtime for work beyond regular hours - Paid sick leave to ensure employee well-being - Employee discounts on company products and services

Working Environment: At Altitude Games, we cultivate leaders who foster inclusivity and mentorship. Our remote work environment encourages collaboration and creativity, while also offering flexibility for employees to manage their schedules effectively.

Deadline to Apply: Interested candidates should submit their applications by June 12, 2024.

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.