Customer Service Officer

Job Description:

Coins.ph is seeking a highly motivated and adaptable Customer Service Officer to join our team in Parañaque. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our users. This position requires a minimum of 2 years of experience in customer service.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues with empathy and efficiency - Assist customers with troubleshooting technical issues related to our platform - Provide accurate information to customers regarding our products and services - Collaborate with other team members to ensure a seamless customer experience - Analyze customer data and feedback to make informed decisions on improving our services - Support our users in navigating our platform and understanding our products - Maintain a high level of emotional intelligence in all customer interactions

Requirements: - 2+ years of experience in customer service - Strong emotional intelligence and ability to empathize with customers - Excellent communication skills, both verbal and written - Ability to analyze data and provide insights to improve customer satisfaction - Proven track record of providing exceptional customer service - Adaptability and resourcefulness in a fast-paced environment - Proficiency in using customer service software and tools

Benefits: - Paid Time Off (PTO) - Retirement plan - Relocation allowance

Working Environment: Coins.ph offers a flexible work environment that values adaptability and efficiency. Our team thrives on change and continuously strives to improve our services to better serve our customers.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Coins.ph is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.