Remote Customer Service Officer

Job Description:

Saphron is seeking a dedicated Remote Customer Service Officer to join our dynamic team in Taguig, NCR, PH. As an Associate Level position, we are looking for individuals with at least 4 years of experience in customer service.

Responsibilities: 1. Respond promptly to customer inquiries via phone, email, and chat. 2. Handle and resolve customer complaints in a professional and timely manner. 3. Keep records of customer interactions and transactions. 4. Communicate and coordinate with colleagues as necessary. 5. Provide feedback on the efficiency of the customer service process. 6. Conduct research to address customer inquiries and issues. 7. Strive to meet and exceed customer satisfaction targets. 8. Assist with special projects as needed.

Requirements: 1. Hardworking and motivated individual who is dedicated to providing excellent customer service. 2. Strong cooperation skills to work effectively with team members. 3. Ability to conduct research to find solutions to customer issues. 4. Solid communication and interpersonal skills. 5. Experience in a customer service role for at least 4 years. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: - Life insurance coverage - Paid sick leave - Free accommodation for overnight stays if required

Working Environment: At Saphron, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and a commitment to excellence.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or veteran status. We are committed to diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.