Customer Service Representative

Job Description:

GMA Network Inc. is seeking a highly motivated and energetic Customer Service Representative to join our team in Antipolo, Calabarzon, PH. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Manage incoming customer inquiries via phone, email, and live chat - Provide accurate and timely information to customers regarding products and services - Assist customers with placing orders, tracking shipments, and resolving any issues or complaints - Research and resolve customer concerns in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction and efficient problem resolution - Maintain detailed records of customer interactions and transactions

Requirements: - At least 2 years of experience in a customer service role - Resourceful and energetic personality traits - Strong research and project management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Travel and spending expenses - Paid overtime - Medical coverage

Working Environment: Join a dynamic workplace that values teamwork, innovation, and shared success. Our team is dedicated to providing the best possible service to our customers while fostering a collaborative and supportive work environment.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: GMA Network Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive team where all employees are treated with respect and given equal opportunities for growth and development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.