Customer Service Representative

Job Description:

Hilton is seeking a dedicated and resourceful Customer Service Representative to join our team in Caloocan, NCR, PH on a part-time basis. As an Associate Level employee with at least 3 years of experience, you will be responsible for providing excellent customer service to our guests, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: - Interact with guests in a courteous and professional manner, addressing their inquiries and concerns. - Manage reservations, check-ins, and check-outs efficiently. - Educate guests on hotel facilities and services, offering recommendations and assistance as needed. - Handle guest feedback and complaints with diplomacy and empathy, striving to exceed their expectations. - Collaborate with other departments to ensure a seamless guest experience. - Utilize strategic planning skills to anticipate and proactively address guest needs.

Requirements: - Minimum of 3 years of experience in customer service or hospitality. - Resourceful and dedicated individual with a passion for delivering exceptional service. - Strong communication skills, both verbal and written. - Ability to think strategically and prioritize tasks effectively.

Benefits: - Retirement plan - Joining Bonus - Relocation allowance

Working Environment: At Hilton, we believe in building strong connections and treating colleagues like an extended family. You will have the opportunity to work in a supportive and collaborative environment where your contributions are valued and recognized.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We welcome individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.