Remote Customer Service Representative

Job Description:

Flowerstore.ph is seeking a Remote Customer Service Representative to join our team in Pasig, NCR, PH. This position is part-time and entry-level, perfect for individuals looking to gain experience in customer service in a remote setting. The ideal candidate will have at least 1 year of relevant experience and possess the personality traits of being hardworking and independent, as well as the soft skills of innovation and strategic planning.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner. 2. Provide product information, pricing, and availability to customers. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Resolve customer complaints and issues with a focus on customer satisfaction. 5. Collaborate with other team members to improve customer service processes and procedures. 6. Stay up-to-date on company products, services, and promotions. 7. Maintain customer records and update databases as needed.

Requirements: 1. At least 1 year of customer service experience. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and manage time effectively. 4. Strong problem-solving skills and the ability to think critically. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: 1. Life insurance 2. Vision insurance 3. Paid sick leave

Working Environment: At Flowerstore.ph, we cultivate a sense of ownership and responsibility at every level. We believe in providing our employees with the support and resources they need to succeed in their roles.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.