Customer Service Specialist

As a Customer Service Specialist at Homebase in Davao City, PH, you will play a crucial role in providing exceptional customer service to our clients. This part-time entry-level position requires at least 1 year of experience in a customer service role, and we are looking for individuals who are hardworking, confident, possess emotional intelligence, and have strong persuasion skills.

Responsibilities: - Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner - Resolve customer complaints and provide appropriate solutions - Process customer orders and returns accurately - Communicate effectively with customers and internal teams to ensure customer satisfaction - Document all customer interactions and maintain customer records - Assist in developing and implementing customer service policies and procedures - Stay up-to-date on product knowledge and industry trends to better assist customers - Collaborate with the sales and marketing teams to drive customer engagement and retention

Requirements: - 1+ years of experience in a customer service role - Excellent communication and interpersonal skills - Ability to work efficiently in a fast-paced environment - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required

Benefits: - Medical coverage - Free food - Company transportation

Working environment: At Homebase, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a dynamic and supportive environment where your ideas are valued and your growth is encouraged.

Deadline to apply: 2024-06-26

Equal opportunity statement: Homebase is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel respected, valued, and supported. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.