Customer Service Specialist

Job Description:

Altitude Games, a leading game development company based in Quezon City, NCR, PH, is seeking a talented Customer Service Specialist to join our team on a part-time basis. As an Associate Level Customer Service Specialist, you will be responsible for providing exceptional customer service to our players and assisting them with their inquiries and concerns.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Troubleshoot and resolve customer issues related to game play, account management, and technical support - Provide guidance and assistance to customers on how to navigate our games and platforms - Act as a liaison between customers and our development team to provide feedback and suggestions for improvement - Maintain accurate records of customer interactions and transactions - Assist with monitoring and moderating community forums and social media channels - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Minimum of 2 years of experience in customer service or a related field - Passionate about gaming and customer service - Hardworking and dedicated to providing the best possible experience for our players - Strong decision-making skills and ability to think quickly on your feet - Excellent communication and cooperation skills - Ability to work independently and as part of a team - Proficiency in using customer service software and tools - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Free food provided during working hours - Joining Bonus for new employees - Profit sharing opportunities - Encouraging work environment that promotes ongoing learning and development for personal and professional growth

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 5, 2024

Join Altitude Games and be part of a dynamic team dedicated to creating innovative gaming experiences and providing exceptional customer service to our players. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.